Hi, I broke my iphone which is listed on my device list and there are videos I need from that phone. How can I access them since I wash sharing one account on the two iphones but I see no option to retrieve anything from the broken phone

Hey there,

We understand your iPhone is broken and you're wanting to access the videos that were on it. We'll be happy to help.

The possibility of accessing these videos will depend on how they were stored.

If you were using iCloud Photos, you might be able to access them from a computer using the iCloud website, here: iCloud

Alternatively, if you were backing up to iCloud or using a computer to back up, you would need to restore a device from a backup that has those videos. You can restore the backup using the steps here: Restore your iPhone, iPad, or iPod touch from a backup

Note that restoring a backup will erase whatever is on the device you're restoring to.

Let us know how that goes or if you have any questions. Cheers!