Hi, I broke my iphone which is listed on my device list and there are videos I need from that phone. How can I access them since I wash sharing one account on the two iphones but I see no option to retrieve anything from the broken phone

Hi, I broke my iphone which is listed on my device list and there are videos I need from that phone. How can I access them since I wash sharing one account on the two iphones but I see no option to retrieve anything from the broken phone

iPhone SE, iOS 11

Posted on Jan 26, 2021 3:10 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2021 11:37 AM

Hey there,


We understand your iPhone is broken and you're wanting to access the videos that were on it. We'll be happy to help.


The possibility of accessing these videos will depend on how they were stored.


If you were using iCloud Photos, you might be able to access them from a computer using the iCloud website, here: iCloud


Alternatively, if you were backing up to iCloud or using a computer to back up, you would need to restore a device from a backup that has those videos. You can restore the backup using the steps here: Restore your iPhone, iPad, or iPod touch from a backup


Note that restoring a backup will erase whatever is on the device you're restoring to.


Let us know how that goes or if you have any questions. Cheers!

1 reply
Question marked as Top-ranking reply

Jan 28, 2021 11:37 AM in response to thabong

Hey there,


We understand your iPhone is broken and you're wanting to access the videos that were on it. We'll be happy to help.


The possibility of accessing these videos will depend on how they were stored.


If you were using iCloud Photos, you might be able to access them from a computer using the iCloud website, here: iCloud


Alternatively, if you were backing up to iCloud or using a computer to back up, you would need to restore a device from a backup that has those videos. You can restore the backup using the steps here: Restore your iPhone, iPad, or iPod touch from a backup


Note that restoring a backup will erase whatever is on the device you're restoring to.


Let us know how that goes or if you have any questions. Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hi, I broke my iphone which is listed on my device list and there are videos I need from that phone. How can I access them since I wash sharing one account on the two iphones but I see no option to retrieve anything from the broken phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.