Verification Texts

When I download an app like PayPal or Uber that requires you to enter your phone number in order to get a verification code, I never get sent one.

However, if there is a call or email option I do get a call/email with the code and it works.

I don't feel like it is a carrier problem either because my mom, dad, and sister, have never had this problem.

Any help to help would be much appreciated.

iPhone XR, iOS 14

Posted on Jan 26, 2021 4:06 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 27, 2021 5:25 PM

Right, you should contact your carrier about that.


Most normal texts come in via normal SMS methods, either within the cellular network or your carrier.


However texts like this are generated and sent through various computer to SMS gateways that for some reason may not be configured properly for your account.


I can't state whether it's still accurate, but this article lists various email to SMS gateways by carrier, and you might want to try sending yourself an email to text message to see if it comes through:


https://www.digitaltrends.com/mobile/how-to-send-a-text-from-your-email-account/

4 replies
Question marked as Top-ranking reply

Jan 27, 2021 5:25 PM in response to LJB2021

Right, you should contact your carrier about that.


Most normal texts come in via normal SMS methods, either within the cellular network or your carrier.


However texts like this are generated and sent through various computer to SMS gateways that for some reason may not be configured properly for your account.


I can't state whether it's still accurate, but this article lists various email to SMS gateways by carrier, and you might want to try sending yourself an email to text message to see if it comes through:


https://www.digitaltrends.com/mobile/how-to-send-a-text-from-your-email-account/

Jan 27, 2021 5:16 PM in response to Dogcow-Moof

I receive and can send normal texts just fine I just never receive texts from uber/paypal and that when I am trying to set up an account with them. I will enter my phone number in attempts to set up an account but never receive the code.


I don't know if this photo helps but this is what happens. I will enter my phone number but never receive the text to confirm, so I can't set up an account.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Verification Texts

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.