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battery capacity is significantly reduced. What are my service options?

battery capacity is significantly reduced. What are my service options?

MacBook Pro 13″, macOS 11.1

Posted on Jan 26, 2021 7:25 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 26, 2021 7:37 PM

DKK Said:

"battery capacity is significantly reduced. What are my service options?"

-------


If Your Battery is Failing - It is Time for a New Battery.


A. Perhaps this is a Faulty Device?:

How old is this device? You have a one-year, out-of-the-box, limited-warranty. So, if less than one year old, or if covered under warranty, then contact Apple, seeing if you can get this serviced though them.



B. Use Send-In Service:

Contact Apple Support:

Apple Send-In Service

At the moment, with the Coronavirus Pandemic, many, many Apple Stores are still closed at the moment. So, Send-In Service may be the only available option for getting this serviced. So, have Apple take this in through Send-In Service. They will send you a box; you would ship it out to Apple; their engineers would look at it; and the would send it back to you.


OR...


C. Take it to you local AASP (Apple Authorized Service Provider):

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the device
1 reply
Question marked as Top-ranking reply

Jan 26, 2021 7:37 PM in response to DKK

DKK Said:

"battery capacity is significantly reduced. What are my service options?"

-------


If Your Battery is Failing - It is Time for a New Battery.


A. Perhaps this is a Faulty Device?:

How old is this device? You have a one-year, out-of-the-box, limited-warranty. So, if less than one year old, or if covered under warranty, then contact Apple, seeing if you can get this serviced though them.



B. Use Send-In Service:

Contact Apple Support:

Apple Send-In Service

At the moment, with the Coronavirus Pandemic, many, many Apple Stores are still closed at the moment. So, Send-In Service may be the only available option for getting this serviced. So, have Apple take this in through Send-In Service. They will send you a box; you would ship it out to Apple; their engineers would look at it; and the would send it back to you.


OR...


C. Take it to you local AASP (Apple Authorized Service Provider):

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the device

battery capacity is significantly reduced. What are my service options?

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