Face id sensor

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Level 1

8 points

Face id sensor

Since week ago, i noticed my face id is not detecting my face than i started setup again but it kept saying “Move your phone lower”. “Move little higher”. 😖😖 What does that mean i don't get it.

iPhone X, 14

Posted on Jan 27, 2021 4:51 AM

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Answer 1

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LD150

Level 10

90,333 points

Jan 27, 2021 3:00 PM in response to Ertugral

Does your selfie camera work ok?

checkout these further things

https://support.apple.com/en-gb/HT208114

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Answer 2

LD150

Level 10

90,333 points

Feb 7, 2021 12:10 AM in response to Ertugral

Did faceID ever work?

If yes and if you went through every item in that link then your final step in there was contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

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