[Issue] iPhone "Live Photo" back up - JPG and MOV
Info:
iphone 11 pro
computer windows 10
(whatever I had also iphone 6 and iphone XS also the same problem as well changed 3 differents windows laptop)
explain:
about Live Photo, understood that is 1 JPG and 1 MOV file content 1 complete Live Photo.
during backup i entering into the iPhone drive. Copy and paste steps applied.
once I go to my laptop I see the JPG file is good, but MOV file is totally 0kb. It happen randomly, and with no error shown.
for example, I have 10 lives photos to copy. Meaning I have 10 JPG and 10 MOV. So maybe 6 Live Photos (6 JPG and 6 MOV) all copied according real good size. Then another 4 Live Photos, 4 JPG ok and 4 MOV not oki. The not ok mean the file size is 0 kb.
what I had done, I tried another laptop windows too. And changed another cable. All happen repeating the same when first example given.
May I know that also happen to you? Hope get solutions.
Here the link i video the situation : https://streamable.com/8n291l
thanks in advance
iPhone 11 Pro, iOS 14
