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Level 1

8 points

Photos did not transfer on back up

I transferred all of my data from my iPhone 7 to my new iPhone 12 Pro and everything went well except a bunch of older photos are blacked out and gives an error when they are selected. The error says “unable to load photo. An error occurred while loading a higher quality version of this photo.” The photo is still viewable on my iCloud account and my older iPhone.

how do I fix this so that all my photos display properly.

iPhone 12 Pro, iOS 14

Posted on May 24, 2021 9:40 AM

Top-ranking reply

Remi_202DC

Level 5

4,092 points

Posted on May 24, 2021 11:09 AM

Hi,

You have to:

Check if your iPhone got enough free storage space
Check your internet connection (stable and speed)
Restart you device
Update your device

Follow steps I just wrote one by one —> if a step doesn’t fix your issue, follow the next step.

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Photos did not transfer on back up

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