External Logitech keyboard recognized as Apple keyboard

I have a Targus docking station connected to my MacBook pro. The external keyboard is from Logitech.


The computer does acknowledge the existence of an external keyboard, but some keys are wrong. When I try to change the keyboard type, and am asked to press the button directly to the right of the left shift key (which is <>) there is a message saying that I have pressed a key on my Apple keyboard, and please use the keyboard that is not recognized. If I skip it just skips and I'm back to default. If I press OK the settings app hangs. It's like the computer understands that there is an additional keyboard, but thinks it's an Apple keyboard.


The result of this incorrect recognition of my keyboard is that some special characters that I use often are not in the right place and I sometimes have to try several out before finding it, as it's hard to remember.


When I connect my Mac Mini to the same docking station, MacOS recognizes the keyboard correctly and sets the keys right. Having different keysets with the same keyboard for two Mac computers is not optimal.


This is driving me mad! Please help!

MacBook Pro with Touch Bar

Posted on Jan 29, 2021 2:18 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 1, 2021 10:58 AM

Hi RoundaboutSkit,


Welcome to Apple Support Communities. We understand that you're having an issue with your external keyboard. We'd like to help.


Have you tried connecting the keyboard directly without the dock? If so, is the keyboard detected as expected?


Are you using the same macOS version on both devices?


Try seeing if the same thing occurs in safe mode and another user account:


How to use safe mode on your Mac


Set up users, guests, and groups on Mac


Confirm and check with Logitech to see if there are any needed drivers for that specific keyboard.


Hope that helps!


Similar questions

3 replies
Question marked as Top-ranking reply

Feb 1, 2021 10:58 AM in response to RoundaboutSkid

Hi RoundaboutSkit,


Welcome to Apple Support Communities. We understand that you're having an issue with your external keyboard. We'd like to help.


Have you tried connecting the keyboard directly without the dock? If so, is the keyboard detected as expected?


Are you using the same macOS version on both devices?


Try seeing if the same thing occurs in safe mode and another user account:


How to use safe mode on your Mac


Set up users, guests, and groups on Mac


Confirm and check with Logitech to see if there are any needed drivers for that specific keyboard.


Hope that helps!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

External Logitech keyboard recognized as Apple keyboard

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.