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iPad Air 4 screen shot problem

I recently upgraded to an iPad Air 4 but can’t get the screen shot function to work. I found that you need to use a combination of the top left side home button and the volume up button to take a screen shot. No matter what combination of using them, I can’t get it to take a screen shot. What am I missing ? Is there a setting where this function could be turned off ? I look forward to your replies.

Posted on Jan 30, 2021 1:57 AM

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Question marked as Top-ranking reply

Posted on Jan 30, 2021 2:47 AM

First, here is the documentation that describes how to trigger the screenshot:

Take a screenshot on your iPad – Apple Support


Assuming that your iPad has a Home button - to trigger a screenshot, you simultaneously press both the “top” (Sleep/Wake) button and the Home Button. For iPad devices without a Home Button, the process is the same - but instead uses the “up” Volume button. If the timing isn’t right, something other than a screenshot is acheived.


So, to break this down to reliable sequence that consistently works...



1) Press-and-hold the Top Button

2) Press-and-release the Home Button | Up Volume Button

3) Release the Top Button


Now, press the buttons in the stated sequence - quickly; the screenshot is triggered at (2). After a little practice, the sequence becomes second-nature - and you will trigger a reliable screenshot every time.


If you have an Apple Pencil, a further option exists. Using the Pencil, from the bottom-left or bottom-right corner of the screen, swipe toward the centre of the screen; this triggers a screenshot.


I hope this insight and clarification proves to be helpful.

1 reply
Question marked as Top-ranking reply

Jan 30, 2021 2:47 AM in response to Nidri

First, here is the documentation that describes how to trigger the screenshot:

Take a screenshot on your iPad – Apple Support


Assuming that your iPad has a Home button - to trigger a screenshot, you simultaneously press both the “top” (Sleep/Wake) button and the Home Button. For iPad devices without a Home Button, the process is the same - but instead uses the “up” Volume button. If the timing isn’t right, something other than a screenshot is acheived.


So, to break this down to reliable sequence that consistently works...



1) Press-and-hold the Top Button

2) Press-and-release the Home Button | Up Volume Button

3) Release the Top Button


Now, press the buttons in the stated sequence - quickly; the screenshot is triggered at (2). After a little practice, the sequence becomes second-nature - and you will trigger a reliable screenshot every time.


If you have an Apple Pencil, a further option exists. Using the Pencil, from the bottom-left or bottom-right corner of the screen, swipe toward the centre of the screen; this triggers a screenshot.


I hope this insight and clarification proves to be helpful.

iPad Air 4 screen shot problem

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