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Failing reinstall of El Capitan on formatted HD - no Disk Utility (2012 iMac, white screen of death)

Hi

My 2012 iMac (quad-core i5; 12 GB RAM, 1 TB HD) got stuck, white screen of death, as it seems. After tons of repair attempts (with all kinds of startup-key holdings), I backed-up the HD contents via my Mid 2015 PowerBook and formatted the iMac’s HD. I prepared a USB stick with the El Capitan installer, and with the USB stick in the iMac, holding the option key, I could choose the USB stick as startup disk. The Apple symbol shows up and the status bar fills to about 60% when the screen quickly goes black and then becomes completely white - and stays like that forever… I would have expected that El Capitan would install on the iMac or the Disk Utility tool would show up.

What’s wrong? (Btw: Recovery / internet recovery did not work either.) - Desperately seeking help, thanks for any useful advice!



iMac 21.5″, macOS 10.13

Posted on Jan 30, 2021 2:53 AM

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Posted on Jan 30, 2021 6:35 PM

At this point, I would recommend giving AppleCare a call: Contact - How to Contact Us - Apple

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3 replies

Jan 30, 2021 5:35 AM in response to Jack-19

Dear Jack

Thanks for the quick response. Your answer certainly is not what I wanted to read... ;-)

Sure, the iMac is a bit old, but it was and still could be very useful - at least, for example, as a 2nd monitor at home office times...

I had run the diagnostics which showed no problem (except for once or twice, where a memory error (4MEM/62/40000000:…) had been found (allegedly?!), but that occured only once in like 8-10 dignostics runs, and I had furthermore rearranged the 4 memory modules in various ways; no reproducibility of the alleged memory error).

What I was wondering is whether fact that neither the OS was installed from USB nor had the Disk Utility shown up with the USB stick could provide a hint to some error - either an error of the iMac or an error which I might have produced preparing the USB stick or attempting the installation of the new system... (should I rather copy the HD contents back on the iMac HD and try again then - for some reason I don't know? Would an internet connection be required during the USB-based installation?) Or the fact that the system seems to load (Apple symbol, plus status bar filling up to about 60%), and then a white screen is displayed (in the situation before formatting the HD and also now; and when attempting the USB-based installation, a black screen is quickly displayed in between).

What I also did is let the iMac start in verbose mode (command-V at startup), I am trying now (from photos I made from the screen) to see whether I can infer something useful from the many outputted lines... (which doubt...)

Failing reinstall of El Capitan on formatted HD - no Disk Utility (2012 iMac, white screen of death)

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