Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV remote volume controls

Hi there,


I have just bought an Apple TV 4K, and I loved it. but the only thing is: the volume buttons are not working. While configuring the remote as a new device on the screen we have + and - buttons and mute to press for configurations but on the remote there is no Mute button to press.


How can we configure the Apple remote for controlling the volume of the TV?


many thanks.

T.

Apple TV 4K

Posted on Jan 30, 2021 12:56 PM

Reply
Question marked as Best reply

Posted on Jan 31, 2021 12:30 PM

The volume controls on the Siri Remote are supposed to work without configuration in most cases. If the volume doesn’t respond, you need to manually program your Siri Remote for volume control.

Control your TV or receiver with your Siri Remote - Apple Support

Settings﹥Remotes and Devices﹥Volume Control﹥Learn New Device

7 replies
Question marked as Best reply

Jan 31, 2021 12:30 PM in response to TuvanaE

The volume controls on the Siri Remote are supposed to work without configuration in most cases. If the volume doesn’t respond, you need to manually program your Siri Remote for volume control.

Control your TV or receiver with your Siri Remote - Apple Support

Settings﹥Remotes and Devices﹥Volume Control﹥Learn New Device

Mar 8, 2021 3:53 AM in response to Urquhart1244

Settings﹥Remotes and Devices﹥Volume Control﹥Learn New Device is the one that is asking for a mute button.


Settings﹥Remotes and Devices﹥Learn Remote asks for up, down, left, right, select etc (which the apple remote also doesn't have).


So there's actually no way to set up an Apple remote's volume control buttons if they haven't been magically auto-detected, because you can't skip setting up the mute button (which the Apple remote doesn't have).


Apple TV remote volume controls

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.