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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi there. I’m failing to active iMessage and FaceTime on my iPhone 7. I tried everything possible, resetting all settings, reset & erase data and everything mentioned on the support page https://support.apple.com/en-us/HT201422. None came to help. I don’t know what to do. I’m on iOS 14.4
iPhone 7, iOS 14
Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
If necessary
Do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup.
If you still have problems, have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.
There is a contact link.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (The link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
If necessary
Do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup.
If you still have problems, have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.
There is a contact link.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (The link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
Hi. Thank you for such a fruitful response. I kept on retrying it over and over again, almost half a day nonstop until it successfully went through. I think you might be right with Apple ID being the problem because it ended up accepting my carrier number and not my Apple ID.
Good day. I’m having the same problem. I recently bought an iPhone 11 but unfortunately my FaceTime and iMessage wont work or rather be activated. It’s been a week now and my iPhone won’t verify my number. I was told it’s because of the software (I’m on iOS 14.4 ) and that i need to wait for the newest software? I’ve tried every troubleshooting. I’ve contacted apple support with no success. I don’t know what to do, please assist? How can i contact the software engineers if possible?
You are welcome.
Went back to not working again since few weeks ago. Gave up on it!
Have you tired contacting Apple ID Support?
iMessage and FaceTime Activation Unsuccessful
