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my iphone 10 is frozen with the slide power off inoperative. I tried quickly holding and releasing the volume up and down buttons but when I held the right button the Emergency SOS alarm counts down and goes off

Trying to power off my iphone 10 but slide power off screen does not work and cannot cancel. Frozen it seems. Tried holding and quickly releasing volume buttons and holding right button but the Emergency SOS alarm then comes on - no Apple logo.




Posted on Jan 31, 2021 7:12 PM

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Posted on Jan 31, 2021 7:15 PM

I will list the steps to Forced ReStart again in the event that you overlooked something-

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

1 reply
Question marked as Best reply

Jan 31, 2021 7:15 PM in response to snookslamr

I will list the steps to Forced ReStart again in the event that you overlooked something-

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

my iphone 10 is frozen with the slide power off inoperative. I tried quickly holding and releasing the volume up and down buttons but when I held the right button the Emergency SOS alarm counts down and goes off

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