The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

66phone Author

Level 1

6 points

iPhone frozen

My iPhone 12 is frozen. When I push the up volume and then down volume then side button, it says slide to turn off, but it will not slide on the screen.

Posted on Oct 17, 2023 8:13 PM

Top-ranking reply

TheLittles

Level 10

211,647 points

Posted on Oct 17, 2023 8:20 PM

66phone Said:

"iPhone frozen: My iPhone 12 is frozen. When I push the up volume and then down volume then side button, it says slide to turn off, but it will not slide on the screen."

-------

Troubleshooting a Frozen iPhone:

I. Start with a Force Restart:

Refer to this link: Force Restart iPhone - Apple Support

II. No Success?

Refer the the following for troubleshooting techniques...

If the Screen isn’t Working on your iPhone or iPad - Apple Support

If your iPhone is Stuck on the Apple Logo - Apple Support

If your iPhone Won't Turn On or is Frozen - Apple Support

If you Need More Help - iPhone - Apple Support

Fixing a Boot Loop:

Your iPhone might be stuck in a Boot Loop. This typically occurs when you go abuut installing an update, and it stalled while in the process. Go here to fix that: How to Fix an iPhone in a Boot Loop - User Tip

View in context

iPhone frozen

Similar questions