The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

Laurahoward Author

Level 1

4 points

Unresponsive iPhone 13

My iPhone 13 is frozen. I tried pressing the volume up button, then pressing the volume down button, then the side button and it still doesn’t work. Any further suggestions?

[Re-Titled by Moderator]

iPhone 13, iOS 18

Posted on Jan 22, 2025 10:02 AM

Top-ranking reply

Bob Timmons

Level 10

199,358 points

Posted on Jan 22, 2025 10:09 AM

Let's make sure that you are trying the Forced Restart correctly.

Follow the instructions very carefully, as this is a bit tricky. (Hint.....ignore the "slider" when it appears and keep holding the Side button in until the Apple logo appears. This might take another 15-20 seconds.)

Force restart iPhone - Apple Support

There are only 2 possible results when you perform a Forced Restart:

1) The phone returns to normal operation. If it doesn't, then.....

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.

You can find a list of authorized service shops in your area using the link just below:

Find Locations

View in context

Unresponsive iPhone 13

Similar questions