iPhone 13 Pro Max is frozen while turned on
my wife’s iPhone has frozen while on. Can’t turn it off can only swipe down but non of the buttons work.
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
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iPhone 13 Pro Max is frozen while turned on