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66phone Author

Level 1

4 points

iPhone frozen

My iPhone 12 is frozen. When I push the up volume and then down volume then side button, it says slide to turn off, but it will not slide on the screen.

Posted on Oct 17, 2023 8:13 PM

Top-ranking reply

TheLittles

Level 10

195,711 points

Posted on Oct 17, 2023 8:20 PM

66phone Said:

"iPhone frozen: My iPhone 12 is frozen. When I push the up volume and then down volume then side button, it says slide to turn off, but it will not slide on the screen."

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Troubleshooting a Frozen iPhone:

I. Start with a Force Restart:

Refer to this link: Force Restart iPhone - Apple Support

II. No Success?

Refer the the following for troubleshooting techniques...

If the Screen isn’t Working on your iPhone or iPad - Apple Support

If your iPhone is Stuck on the Apple Logo - Apple Support

If your iPhone Won't Turn On or is Frozen - Apple Support

If you Need More Help - iPhone - Apple Support

Fixing a Boot Loop:

Your iPhone might be stuck in a Boot Loop. This typically occurs when you go abuut installing an update, and it stalled while in the process. Go here to fix that: How to Fix an iPhone in a Boot Loop - User Tip

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iPhone frozen

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