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User profile for user: jmk63
jmk63 Author
User level: Level 1
9 points

Moving from a different country, iCloud sync issues

My son relocated from Japan back to the US. He took his unlocked iPhone XR and installed his old US carrier SIM card. Calls work/carrier recognition is fine. His iCloud is messed up. Any advice on how to restore/restart? He's restarted both his phone/Macbook, logged out of iCloud - waited - and tried to log back in. He's got nothing. Now, his iCloud p/w is not recognized (or so the message says). Appreciate any help you can shed on this. thanks -

iPhone XR

Posted on Feb 1, 2021 10:41 AM

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User profile for user: jmk63
jmk63 Author
User level: Level 1
9 points

Posted on Feb 4, 2021 2:59 PM

Hi cp - thank you for the reply. We did see this page on the Apple site, but it did not correct the situation. He can log in to iCloud.com and see/receive his email there. He can't do this on his US purchased MBP nor his Japan purchased iPhone XR. We recently went to the Genius Bar because of a display issue on his phone, and they were not able to offer a solution. We brought his MBP with us too, for the iPhone appointment. His new iPhone arrives tomorrow, and it is possible there's some sort of behind the scenes hold on the account. Still, the web version of iCloud is fine. Possible a setting restore is in order..? Don't know. With the new phone, we will post on results Saturday. Thanks!

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User profile for user: jmk63
jmk63 Author
User level: Level 1
9 points

Feb 4, 2021 2:59 PM in response to cp from OH

Hi cp - thank you for the reply. We did see this page on the Apple site, but it did not correct the situation. He can log in to iCloud.com and see/receive his email there. He can't do this on his US purchased MBP nor his Japan purchased iPhone XR. We recently went to the Genius Bar because of a display issue on his phone, and they were not able to offer a solution. We brought his MBP with us too, for the iPhone appointment. His new iPhone arrives tomorrow, and it is possible there's some sort of behind the scenes hold on the account. Still, the web version of iCloud is fine. Possible a setting restore is in order..? Don't know. With the new phone, we will post on results Saturday. Thanks!

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User profile for user: cp from OH
cp from OH
User level: Community Specialist

Feb 3, 2021 12:59 PM in response to jmk63

Hello jmk63,  


Welcome to the Apple Support Communities. From your message it sounds like your son is having some issues logging into his iCloud account. 


This article will provide him with several troubleshooting steps to take to try to resolve the issue of not being able to sign in to iCloud: If you can't connect or sign in to iCloud.


If he continues to experience issues, he will want to Contact Apple Support for more assistance. 


All the best.

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Moving from a different country, iCloud sync issues

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