iPhone screen works but I can't enter any app or all or turn it off
can't do anything with my phone, the screen works but I can't enter any app or all or turn it off
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You did not inform us which iPhone you have and which iOS version you are using. I will assume that you have an iPhone X or newer. With that in mind:
Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
- Press and quickly release Volume UP button
- Press and quickly release Volume DOWN button
- Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).
Axel F.