Newsroom Update

The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

UKCatCrazy Author

Level 1

4 points

Can’t restore iPad

My iPad was asking for a passcode which I didn’t know so I plugged into a pc to restore but got an error message 9 that it couldn’t be restored. Now it is locked on the screen.

[Image Edited by Moderator to Remove Personal Information]

Posted on Feb 1, 2021 1:03 PM

Reply

Best reply

Community+ 2024

Level 10

281,988 points

Posted on Feb 1, 2021 3:41 PM

See >>>

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support

If you see error 9, 4005, 4013 or 4014 when you restore your iOS device – Apple Support

View in context

Similar questions

1 reply

Best reply

Community+ 2024

Level 10

281,988 points

Feb 1, 2021 3:41 PM in response to UKCatCrazy

See >>>

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support

If you see error 9, 4005, 4013 or 4014 when you restore your iOS device – Apple Support

Reply

Can’t restore iPad

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up