How can I ship my broken Iphone 11 pro since I received a new one from apple because I have apple care plus.

How can I ship my broken iPhone 11 pro since I received a new one from apple because I have apple care plus?

iPhone 11 Pro, iOS 13

Posted on Feb 1, 2021 3:16 PM

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deggie

Level 10

167,525 points

Posted on Feb 1, 2021 5:42 PM

You should receive a kit that will include a box to return your iPhone. Send back only the phone itself.

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3 replies

Top-ranking reply

deggie

Level 10

167,525 points

Feb 1, 2021 5:42 PM in response to Alexlhdmt

You should receive a kit that will include a box to return your iPhone. Send back only the phone itself.

Feb 1, 2021 5:42 PM in response to Alexlhdmt

No.

You must get it repaired first.

deggie

Level 10

167,525 points

Feb 1, 2021 5:43 PM in response to QuickTimeKirk

Not sure what the “No.” is referring to but I believe the OP did an express replacement which is why they got the service replacement first.

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How can I ship my broken Iphone 11 pro since I received a new one from apple because I have apple care plus.