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i cannot pick up a phone call. When phone rings I see a grey screen with a word “ phone” written on top left corner. I cannot go to pick up the call. there is no green button
iPhone 12, iOS 14
Hi Swmr21,
Thank you for using Apple Support Communities. From our understanding, you are seeing a grey screen on your iPhone when you receive a call and are unable to answer the call, is that correct? When the call is missed, does your iPhone go back to the home screen or is it frozen on a grey screen? Has your iPhone been restarted since noticing they issue?
If the device is frozen, try the steps listed here: If your iPhone, iPad, or iPod touch won't turn on or is frozen.
You'll also want to make sure your device is fully up to date ( latest version of iOS 14 is 14.4).
Also, are you able to make calls without an issue?
Let us know!
Why do I see a grey screen with “ phone” on left top corner
