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My MacBook Pro will not turn on

My MacBook Pro won’t turn on. At best, the “esc” button area with light up. I can’t get any further. Suggestions!

MacBook Pro 13″, macOS 10.13

Posted on Feb 2, 2021 10:39 AM

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Question marked as Best reply

Posted on Feb 2, 2021 10:55 AM

Welcome!


Please help us help you by telling us the sub-model of your MBP. 13-inch models have been in continuous production for 12 years. Different sub-models have different vulnerabilities and troubleshooting steps.


As the computer will not start, flip it over, get a magnifying lens, and find the serial number near the hinge area:



⚠️ PLEASE do not post the serial number here. That is a security risk.


Next, use another computer or a phone/tablet to visit this Apple support page:


Check Your Service and Support Coverage - Apple Support


Enter the number and the CAPTCHA code requested. That will give you a return similar to this WITH the important sub-model:



From that we can do a better job of helping and won't have to guess, something at which we all seem to score poorly!

1 reply
Question marked as Best reply

Feb 2, 2021 10:55 AM in response to Mac-user-GA

Welcome!


Please help us help you by telling us the sub-model of your MBP. 13-inch models have been in continuous production for 12 years. Different sub-models have different vulnerabilities and troubleshooting steps.


As the computer will not start, flip it over, get a magnifying lens, and find the serial number near the hinge area:



⚠️ PLEASE do not post the serial number here. That is a security risk.


Next, use another computer or a phone/tablet to visit this Apple support page:


Check Your Service and Support Coverage - Apple Support


Enter the number and the CAPTCHA code requested. That will give you a return similar to this WITH the important sub-model:



From that we can do a better job of helping and won't have to guess, something at which we all seem to score poorly!

My MacBook Pro will not turn on

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