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Account Restriction - restricted from creating email accounts’. How do I go about resolving this?

I’d like my child to access her emails, iMessage and WhatsApp on her iPad Air which was set up by copying from her iphone. I get the message ‘Account Restriction - restricted from creating mail accounts’. How do I go about resolving this?

iPad Air 3 Wi-Fi

Posted on Feb 3, 2021 1:10 AM

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Question marked as Top-ranking reply

Posted on Feb 3, 2021 1:59 AM

Have you set-up Apple Family Sharing - and created an AppleID account for a minor - or have perhaps configured ScreenTime or Parental Controls that restrict use of your child’s device?


Use parental controls on your child's iPhone, iPad and iPod touch – Apple Support

Use Screen Time on your iPhone, iPad or iPod touch – Apple Support

Set up Screen Time for a family member on iPad - Apple Support

3 replies
Question marked as Top-ranking reply

Feb 3, 2021 1:59 AM in response to Nino2007

Have you set-up Apple Family Sharing - and created an AppleID account for a minor - or have perhaps configured ScreenTime or Parental Controls that restrict use of your child’s device?


Use parental controls on your child's iPhone, iPad and iPod touch – Apple Support

Use Screen Time on your iPhone, iPad or iPod touch – Apple Support

Set up Screen Time for a family member on iPad - Apple Support

Feb 3, 2021 5:30 AM in response to Nino2007

Hopefully the linked resources will rekindle your understanding.


Obviously, only you will have any understanding of the services and settings that you chosen to implement. Given the interaction between Family Sharing, Parental Controls and ScreenTime services, it is impossible to provide a “silver bullet” answer.


After you have reviewed the controls that you are using - and the settings you have applied - with the benefit of understanding what you have, you’ll be better equipped to ask a suitably explicit question.

Account Restriction - restricted from creating email accounts’. How do I go about resolving this?

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