The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Is the keyboard defective or is my wife's computer the problem or is there a on/off command that is involved?
Hi,
Try to run Apple Diagnostics if it reports something USB related error(NDD001).
Use Apple Diagnostics to test your Mac - Apple Support
USB keyboard works on my MacBook Pro but stopped working on my wife's MacBook Pro
