Customer service.
Why can't I just to to a apple TV customer service person
Question marked as
This is a user-to-user forum. If you would like assistance from other users, then you will have to state your issue here, as well as the details that may be specific to your situation.
If you want to contact the Apple Support staff, then you can do so through
Get support - Apple Support (start your support request online – chat/email/callback)
or Contact Apple for support and service - Apple Support (list of phone numbers)