There is no "EZ" label on the top of the box to remove

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Level 1

8 points

There is no "EZ" label on the top of the box to remove

There is no tear off label on the return box I received to bring to fedex. Can fedex scan the shipping label that is placed to ship to me, and print a return from that information ?

Posted on Feb 3, 2021 9:04 PM

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Answer 1

mingoslkd

Community Specialist

Feb 6, 2021 6:17 AM in response to Ebs42

Hello Ebs42,

Welcome to Apple Support Communities! We understand you're not seeing the return label to send your MacBook Pro back to Apple. We're happy to assist you with this.

The return label is located under the original label on your return box. You can see this in the "Ship your Mac to Apple" section of the article you provided.

Best Regards.

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Answer 2

chuck_3rd

Community Specialist

Feb 8, 2021 3:17 PM in response to Ebs42

Hello again Ebs42,bv

Thanks for double checking the label. Since your return label isn't on the box, we recommend reaching out to Apple Support for assistance with receiving a return label.

You can contact them here: Contact Apple for support and service

Best Regards.

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Answer 3

Ebs42 Author

Level 1

8 points

Feb 6, 2021 11:00 AM in response to mingoslkd

i do not have that label then. I have received a box with just one layer. The to me portion.

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There is no "EZ" label on the top of the box to remove

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