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ios new mail doesn't show until the mail app reopens

ios new mail doesn't show until the mail app reopens, using office 365 mail, and the account is set for Push.

new email shows as notification, but when clicked it opens the ios Mail application and can't see the new email received, tried to update the mail manually didn't work. But when the Mail app is closed and reopen it shows.

Posted on Feb 4, 2021 12:19 AM

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Question marked as Top-ranking reply

Posted on Feb 4, 2021 12:26 AM

  • Is this your corporate iPhone? Then please contact the system administrator of your corporate
  • If it is your personal device, in that case do you have any profile installed by your corporate/organisation/enterprise/School Management? Then also, please contact the system administrator of your corporate/organisation/enterprise/School Management.
  • Else, delete and add the mail account in the IOS mail app. It is a matter of 1-2 minutes only.


2 replies
Question marked as Top-ranking reply

Feb 4, 2021 12:26 AM in response to Arunsmenon

  • Is this your corporate iPhone? Then please contact the system administrator of your corporate
  • If it is your personal device, in that case do you have any profile installed by your corporate/organisation/enterprise/School Management? Then also, please contact the system administrator of your corporate/organisation/enterprise/School Management.
  • Else, delete and add the mail account in the IOS mail app. It is a matter of 1-2 minutes only.


Feb 4, 2021 12:31 AM in response to Arunsmenon

You are aware that there are two settings (Fetch and Push Mails). What you have set is Push as per your post. I am just sharing my knowledge about the entire process, see if it matches with yours. Watch the GIF below


Google, AOL, Yahoo - Only Fetch mail Option is available

iCloud, Exchange, Outlook - Both Fetch and Push Mail option is available


  1. Push Mail: Whenever possible the email client will push emails to all your devices.
  2. Fetch Mail: You need to set How you want it to be fetched, Automatically, Manually, Hourly, Every 30 mins, every 15 mins
    1. Automatically: will fetch when the iPhone is powered and on WiFi
    2. Manually: with fetch when you open email, open Inbox and swipe down
    3. You get an email notification as soon as the client-server receives an email and your device is connected to the internet, irrespective of whether the mail is in your device's Inbox or not




ios new mail doesn't show until the mail app reopens

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