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Mail not working after IPAD rest.

I just factory rest my IPAD Air 1. All seems to be well except that my mail app no longer has any previous emails in it and does not receive emails. I can sent emails from it and they get to their destination. I've checked the Fetch notifications etc but it still doesn't work. Should I simply delete the app and reinstall?


iPad Air, iOS 12

Posted on Jul 22, 2022 2:39 AM

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Question marked as Top-ranking reply

Posted on Jul 22, 2022 2:44 AM

Hello brendanxx,


Resetting your iPad removed your previously connected email accounts. Those are not saved to iCloud (which is a pretty common misconception). You'll need to add the account back to Mail in order to view/send/receive emails.


The instructions in this Support Article will help resolve your issue:

-> Add an email account to your iPhone, iPad, or iPod touch - Apple Support


Similar questions

2 replies
Question marked as Top-ranking reply

Jul 22, 2022 2:44 AM in response to brendanxx

Hello brendanxx,


Resetting your iPad removed your previously connected email accounts. Those are not saved to iCloud (which is a pretty common misconception). You'll need to add the account back to Mail in order to view/send/receive emails.


The instructions in this Support Article will help resolve your issue:

-> Add an email account to your iPhone, iPad, or iPod touch - Apple Support


Mail not working after IPAD rest.

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