You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

dropped Iphone 11 (from only 2 ft) and now it will not power on.

My phone fell from about 2 feet and now is not working. Screen is black and will not power on.

Any suggestions?

iPhone 11

Posted on Feb 4, 2021 11:31 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 4, 2021 11:40 AM

Unfortunately, a drop from any distance can still damage your phone.


See if the following can help: If your iPhone, iPad, or iPod Touch won't turn on or is frozen - Apple Support


If it doesn't, then you should make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look and provide you with your options.


1 reply
Question marked as Top-ranking reply

Feb 4, 2021 11:40 AM in response to bobbiAWG

Unfortunately, a drop from any distance can still damage your phone.


See if the following can help: If your iPhone, iPad, or iPod Touch won't turn on or is frozen - Apple Support


If it doesn't, then you should make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look and provide you with your options.


dropped Iphone 11 (from only 2 ft) and now it will not power on.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.