AppleTV Credits?

Question

Level 1

8 points

AppleTV Credits?

Received an email from apple on Jan 30 with the subject line: "Enjoy $4.99/month in credit from Apple TV+ through June"

The email went on to say:

You’re getting $4.99/month in credit from Apple TV+ through June.

We’re applying $4.99 in credit to your Apple ID each month you’re subscribed from February through June to keep enjoying Apple Original shows and movies. That’s it — no further action is required.

With The Morning Show’s Emmy win and Ted Lasso hailed as 2020’s best comedy, Apple TV+ has set a new bar for quality storytelling. Dive into new seasons of M. Night Shyamalan’s Servant, Peabody-winning Dickinson, and more critically acclaimed series returning this year. Also, look out for premieres of Apple Original Films — including Palmer, a moving drama starring Justin Timberlake, and Billie Eilish: The World’s A Little Blurry — as well as new adventures in The Snoopy Show.

And now you can watch Apple TV+ on even more screens — find the Apple TV app on iPhone, iPad, Mac, and Apple TV, or download the app on select Roku, Amazon Fire TV, Samsung, LG, VIZIO, Sony, PlayStation®, and Xbox devices. Learn more about how to watch Apple TV+.

Your credit will be automatically applied to your Apple ID each month you’ve been charged for the service from February through June.

The Apple TV+ Team

To me that seems pretty straight-forward. However, I was charged three days later and did not receive a credit. I've been chatting with support for about 30 minutes now, and they are not making any sense....was this email sent to a larger audience? I am being told that because I didn't take advantage of the one-year free trial promotion last year, that I am not eligible for this offer.

Apple sent me plenty of reminders of the timing of when that one-year offer would expire...I wasn't paying attention. The reminders stopped once the offer expired and I have never received an email like this since then. I have been paying month-to-month since December.

Nowhere on the email does it say I'm only eligible if I took part in the one-year offer. The one-year free trial email has loads of asterisks explaining the qualifications and timing of the offer expiration and limitations whereas this email quite literally says that there is no further action required.

Guess I just want to know what I'm missing here and if anyone else had a similar situation.

3600X,

Posted on Feb 4, 2021 5:55 PM

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Answer 1

Top-ranking reply

vbctv

Level 1

45 points

Mar 3, 2021 7:28 AM in response to Jchandler20

I just got off the phone with apple Support about this matter this morning. I have Apple One Bundle but got that email also. Apparently the email was worded very bad. There is no actual credit. You're not getting money or iTunes credit. The email meant if you trial was up you would continue to get the $4.99 credit to cover the cost of Apple TV + which would make your cost $0. If you're on Apple One, you're already getting a bigger discount.

It was worded totally wrong and the Support guy I spoke to said he has had many phone calls about this issue and he has said they need to reword the emails or issue a press release also. So there is actually no credit, it's just meant that your free trial is extended...

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Answer 2

Jchandler20 Author

Level 1

8 points

Feb 23, 2021 5:22 AM in response to Urquhart1244

also this: https://www.theverge.com/2021/1/30/22257624/subscribers-apple-tv-plus-credit-refunds-free-trial-june

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Answer 3

Urquhart1244

Level 10

146,244 points

Feb 6, 2021 1:32 PM in response to Jchandler20

I'm not convinced that this message is legitimately from Apple. I haven’t seen any report that anyone actually received credit, or a mention of this promotion on the Apple website.

Identify legitimate emails from the App Store or iTunes Store - Apple Support

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

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Answer 4

Mar 3, 2021 12:39 PM in response to vbctv

I spent some time as well this morning with Apple Support and the agent was really unable to satisfactorily explain what this is about. I had placed an online inquiry yesterday seeking a resolution but the interface forced me to select a purchased item for a refund. So I selected February’s Apple One payment as I had no choice but to select something from the list of purchased items. In the text box I wrote what I was seeking in reference to the same email I received from Apple dated January 30th. So, this morning while on the phone, what I could get from the unintelligible agent was that they refunded me the full $14.95 Apple One charge for February (which is NOT what I had asked for and which has yet to hit my Apple Card) complete with canceling my Apple One subscription which, again, I had NOT asked for. The agent instructed me to renew my Apple One subscription, which I did, and yet another charge for $14.95 to my Apple Card showed up (the expected credit will clear out the duplicate). According to what I think the agent said, now that I resubscribed to Apple One I should expect to see the monthly $4.99 credits for Apple TV+ on my Apple ID through June. I’ll believe it when I see it.

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Answer 5

Mar 4, 2021 8:34 AM in response to vbctv

Following up on my reply from yesterday, Apple has credited my Apple ID account with $4.99. I will monitor next month and thereafter through June to ensure the $4.99 credits accumulate each month and will report here as I notice. (I am still waiting for the one-time credit for $14.95 to my Apple Card for the Apple One duplicate payment but I am sure it’ll show up soon.)

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Answer 6

Jchandler20 Author

Level 1

8 points

Feb 4, 2021 6:06 PM in response to Jchandler20

and in all fairness...I could be just jumping the gun because my subscription renewal is Feb 2, and perhaps the credit may come at the end of the month - I was just not very pleased with the response from support as to why I was not receiving a credit.

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Answer 7

Jchandler20 Author

Level 1

8 points

Feb 23, 2021 5:14 AM in response to Urquhart1244

email sent from Apple TV+ <do_not_reply@email.apple.com>

its not asking for personal information- exact opposite as it says no action is required - all links/buttons/footers are taking me to the apple.com site

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Answer 8

Jchandler20 Author

Level 1

8 points

Mar 4, 2021 8:39 AM in response to ohneSchatten

and this was accomplished by cancelling/refunding your service and re-upping?

I only subscribe to apple TV, and I never took advantage of the free trial since I missed the 90 day period, which apple clearly knew about since I was getting reminders (and missing them amongst the other spam apple sends about content) up until my 90 day period ended. This caused my confusion of how I received this email if it was tied to a free trial that I was never a part of...

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Answer 9

Mar 4, 2021 8:50 AM in response to Jchandler20

Hi. It appears to be so. I say appears because I spent some time on the phone yesterday with Apple Support and I just followed her instructions. I do not know, however, if they intervened somehow on my behalf to honor the email offer. You may want to try the same steps I followed, in the same order. Please report if it succeeded for you. Thank you.

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Answer 10

Mar 2, 2021 9:29 AM in response to Jchandler20

I was also charged for March, last Friday. As I said, it would be more than helpful to hear from an Apple official. Was the email valid, fake or a fluke? For sure Apple owes us an explanation.

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Answer 11

Mar 2, 2021 9:11 AM in response to Jchandler20

I received the same email, also on the 30th of January, but to-date my Apple account remains uncredited for February. What is going on? I urge someone from Apple to respond to this thread to clear the air.

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