Only Facetime video option allowed for some contacts

Hi,

I do not have the option to do Facetime audio calls for some contacts whereas I do have both options for the rest.

These specific contacts face the same, they can do normal Facetime audio calls with their contacts but only video calls with me.

Any idea what is happening here? And any suggestion to solve this issue.

Many thanks.

iPhone XS

Posted on Feb 4, 2021 11:05 PM

Reply
2 replies

Feb 8, 2021 2:07 PM in response to Mcharbel

Hello there, Mcharbel!


Thanks for reaching out to the Apple Support Communities! It sounds like you have an issue with the option to make FaceTime audio calls not being available. Check out this article If you can't make a FaceTime call on your iPhone, iPad, or iPod touch. This article will give you the best steps to take for issues with making FaceTime calls from your device.


Let us know if you continue to have an issue and have a great day!

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Only Facetime video option allowed for some contacts

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