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Display issue (flexgate)

Macbook pro 13-inch 2017... any future recall for 2017 MBP??? which seems to have the SAME flexgate problem as 2016 models.

So frustrating , so expensive to fix.


Posted on Feb 5, 2021 3:09 AM

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Question marked as Best reply

Posted on Feb 5, 2021 5:59 AM

MICH_al wrote:

Macbook pro 13-inch 2017... any future recall for 2017 MBP??? which seems to have the SAME flexgate problem as 2016 models.
So frustrating , so expensive to fix.


https://discussions.apple.com/content/attachment/355a9c69-f049-4f03-925a-da398fec2642



Hmm— that image does not look like a stage-light issue,

but it does look like a GPU issue.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment:

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232





Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.

https://support.apple.com/mac/repair/service





1 reply
Question marked as Best reply

Feb 5, 2021 5:59 AM in response to MICH_al

MICH_al wrote:

Macbook pro 13-inch 2017... any future recall for 2017 MBP??? which seems to have the SAME flexgate problem as 2016 models.
So frustrating , so expensive to fix.


https://discussions.apple.com/content/attachment/355a9c69-f049-4f03-925a-da398fec2642



Hmm— that image does not look like a stage-light issue,

but it does look like a GPU issue.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment:

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232





Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095


Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.

https://support.apple.com/mac/repair/service





Display issue (flexgate)

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