My Apple Pencil 2 is not showing in Bluetooth mode and cannot charge

For some reason my pencil 2 has stopped working. I unpaired the pencil from bluetooth and indicated to “forget” the device. No it is not showing up in the Bluetooth menu anymore. Sporadically an Apple Pencil logo appears when connecting the pencil to the side of my IPad Pro 11”, but without any charge indication. Many time however when I click the pencil on the side nothing happens I have tried restarting, rebooting etc as recommended by many of you, but nothing seems to be working. Any tips/tricks or advice you can give me?

Posted on Feb 5, 2021 5:12 AM

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Question marked as Top-ranking reply

Posted on Feb 5, 2021 6:08 AM

Here is one of the better troubleshooting guides for the Apple Pencil - that may be helpful in working through common issues.

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


If you have checked through potential issues using the linked troubleshooting guide, then your Apple Pencil may be displaying symptoms of a dead battery - that will not accept or hold any charge.


Assuming that you do not have any other iPad charging issues - whilst the Pencil is docked with your iPad, verify that the Pencil is recognised:

Settings > General > About


Scroll to the bottom of the page - and you should find an entry for the Pencil. Finding this suggests that the Pencil electronics are good and that the Pencil has paired.


While still docked with the iPad, check the Battery Widget for the charge status of the Pencil. Is it 100%? If not, let the Pencil charge; if it is fully charged, disconnect from the iPad. 


When disconnected from iPad, does the Pencil disappear from the Battery Widget - or it’s indicated state of charge suddenly fall? If either of these are true, then the Pencil battery is likely to be dead.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge.


Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil for long periods often results in almost certain death of the battery. Whenever the second generation Apple Pencil is not being actively used, it must be kept docked to the edge of the iPad, as this will optimally maintain and protect the Pencil battery from irreparable damage.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery fails within its one-year warranty, you should look to having it replaced at an Apple Store.


I hope this information proves to be helpful in both diagnosing and resolving the problem.

8 replies
Question marked as Top-ranking reply

Feb 5, 2021 6:08 AM in response to Niels Drent

Here is one of the better troubleshooting guides for the Apple Pencil - that may be helpful in working through common issues.

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


If you have checked through potential issues using the linked troubleshooting guide, then your Apple Pencil may be displaying symptoms of a dead battery - that will not accept or hold any charge.


Assuming that you do not have any other iPad charging issues - whilst the Pencil is docked with your iPad, verify that the Pencil is recognised:

Settings > General > About


Scroll to the bottom of the page - and you should find an entry for the Pencil. Finding this suggests that the Pencil electronics are good and that the Pencil has paired.


While still docked with the iPad, check the Battery Widget for the charge status of the Pencil. Is it 100%? If not, let the Pencil charge; if it is fully charged, disconnect from the iPad. 


When disconnected from iPad, does the Pencil disappear from the Battery Widget - or it’s indicated state of charge suddenly fall? If either of these are true, then the Pencil battery is likely to be dead.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge.


Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil for long periods often results in almost certain death of the battery. Whenever the second generation Apple Pencil is not being actively used, it must be kept docked to the edge of the iPad, as this will optimally maintain and protect the Pencil battery from irreparable damage.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery fails within its one-year warranty, you should look to having it replaced at an Apple Store.


I hope this information proves to be helpful in both diagnosing and resolving the problem.

Feb 7, 2021 8:18 AM in response to LotusPilot

Dear Sir/Madam,


None of the recommendations were helpful. Still the pencil 2 is sometimes being recognized by the IPad, however it is not showing up in the Bluetooth menu in order to pair and use. For some reason it is failing to charge. I am really disappointed that a Apple product worth Eur 135 is already failing after 2 years of non excessive use. Is this normal?? What can Apple do?


Looking forward to a satisfactory solution from your end.


Regards,


Niels

Feb 7, 2021 8:28 AM in response to Niels Drent

In addition. You are mentioning in your reply that when this expensive Eur 135 device is “to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless”? This is complete new to me and should be mentioned to customers before buying….as a Apple enthousiast and customer you would not expect this to happen from Apple products, would you?

Feb 7, 2021 10:12 AM in response to Niels Drent

Niels Drent wrote:

Looking forward to a satisfactory solution from your end.

Niels


You perhaps misunderstood the nature of these Apple Support Communities...


With the exception of the site moderators (who ensure that the Terms of Use that govern participation within these Communities are observed) and “Apple Specialists” who attempt to reply to unanswered questions, Apple does not participate here.


Contributors within ASC do not work work for, neither do they represent, Apple in any way. We are all end-uses, just like you. Where possible, we share the benefit of out technical knowledge - in an attempt to help others, such as yourself, with problems and issues.


Nobody here can offer anything other than practical advice and guidance. While you are evidently disappointed with the information that has been provided, it represents an honest assessment of your problem - and the action that you will need to take to obtain a resolution.


If you wish to present feedback to Apple about their products, you can do so using the product feedback pages:

Product Feedback - Apple

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My Apple Pencil 2 is not showing in Bluetooth mode and cannot charge

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