Can't log in to iPhone with apple ID

Question

Level 1

78 points

Can't log in to iPhone with apple ID

When I go to settings, I am prompted to sign in to the Apple ID. When I try to do so, the little *just a moment* circle spins and then it just goes back to the log in screen as if nothing happened. No error message.

If I go to 'manage my Apple ID' on my PC, it shows I'm signed in on the iPhone. Also, I am getting apple ID verification code prompts on the iPhone when I try to sign in to apple services on my PC. This would indicate that I am signed in on the iPhone.

Both of these screenshots are from the same phone. How can I not be signed in with an apple ID yet still receive Apple ID verification prompts on the phone? Here's a shot from 'manage my Apple ID'. The iPhone on the far right is the device in question.

As you can see, even Apple Pay is set up on the phone, which surely requires my Apple ID be working.

I'm logged in on several iPads and on the PC (iCloud) with my Apple ID. What could the problem be?

iPhone 6s

Posted on Feb 5, 2021 5:06 AM

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Answer 1

Eric Root

Level 10

685,257 points

Feb 9, 2021 11:16 AM in response to augratin

Some people have fixed this by signing out of iCloud, restarting their device, and then logging back in. That hasn't worked for everyone.

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Answer 2

Feb 8, 2021 7:21 AM in response to augratin

Hello augratin,

Thanks for reaching out to the Apple Support Communities! We understand you are encountering some issues with signing in to the iTunes and App Store on your iPhone. We are happy to help provide some guidance.

It looks like you've done some great troubleshooting and isolation steps already to try to determine what might be happening. Let's continue digging to see if we can get you signed back in to the iTunes and App Store on your device. Take a look at the steps listed in this article to see if it gets you back in:

If you can't connect to the App Store, iTunes Store, or other Apple services

Keep us updated on how it goes or if you have any questions. We hope this information helps.

Best Regards.

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Answer 3

jdo_apple

Community Specialist

Feb 9, 2021 11:00 AM in response to augratin

Hey there augratin,

Thanks for keeping us updated on this. If you are continuing to have issues with the Apple ID on your device, please reach out to Apple Support directly for further assistance using the link below:

Get Support

Best Regards.

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Answer 4

augratin Author

Level 1

78 points

Feb 9, 2021 12:51 AM in response to Nicholas_B2

That KB article doesn't apply to my situation. I don't have a reachability issue. I can load the app store fine and request to update or download apps fine. The thing I can't do is authenticate my user ID and password.

Here are the checks mentioned on that page:

Check the system status page
Make sure that your device is connected to the Internet.
Update your software
Check the date and time

My responses to those:

I can authenticate from my iPad and PC, as I mentioned in the OP, so the apple ID system seems to be ok.
Yeah, I'm connected. If I weren't connected to the internet, I wouldn't even be able to load the app store and browse the apps.
I'm on iOS12.5.1 and there is no notification that I need to update. But I don't really understand this suggestion - even if I were on 12.5.0, that version surely is still valid & supported, isn't it?
The phone is getting date and time from the network and it appears to be correct compared to my other devices.

So just to reiterate, it's not a network/connection/reachability issue, it's an authentication issue.

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Can't log in to iPhone with apple ID

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