Level 1

9 points

Tried calling support to assist in setting up my daughter in family sharing, they were not any help. When I try setting it up it says she already has Apple Pay enabled but she doesn’t

Tried calling support to assist in setting up my daughter in family sharing, they were not any help. When I try setting it up it says she already has Apple Pay enabled but she doesn’t.

They asked to verify balance Apple Cash balance- but she cannot access Apple Cash card in her wallet to verify.

custt Support hung up on us.

sugg please

iPhone XS

Posted on Feb 5, 2021 9:39 AM

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Level 10

104,220 points

Posted on Feb 5, 2021 11:26 AM

To set up Apple Cash Family you must first close any accounts that children already had. Make sure that the balance is zero then go here - Manage your Apple Cash account - Apple Support next, go here - Set up and use Apple Cash Family. (Additional support links View and limit your child or teen's Apple Cash activity, Leave Apple Cash Family, Apple Cash and person to person payments limits)

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Top-ranking reply

Level 10

104,220 points

Feb 5, 2021 11:26 AM in response to jme1010

To set up Apple Cash Family you must first close any accounts that children already had. Make sure that the balance is zero then go here - Manage your Apple Cash account - Apple Support next, go here - Set up and use Apple Cash Family. (Additional support links View and limit your child or teen's Apple Cash activity, Leave Apple Cash Family, Apple Cash and person to person payments limits)

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Tried calling support to assist in setting up my daughter in family sharing, they were not any help. When I try setting it up it says she already has Apple Pay enabled but she doesn’t

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