iPhone 7 speaker greyed out for calls

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iPhone 7 speaker greyed out for calls

Hi,

My iPhone 7 is not allowing the speaker to function (button greyed out) during phone calls. The phone rings and I can answer or make a call, but I can’t hear the caller and they can’t hear me. No sound is recorded when I make a video using the camera.

Posted on Feb 5, 2021 11:47 AM

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Answer 1

judysings

Community Specialist

Feb 7, 2021 4:53 PM in response to DonMDavis

Hey there, DonMDavis.

It appears that the speakerphone option is grayed out on phone calls with you iPhone 7, along with not being able to hear who is calling and they are unable to hear you.

Please follow the steps below from this article: If the microphones on your iPhone aren't working

"Clear the microphones

Remove any screen protectors, films, or cases from your iPhone.
Clear any debris from the openings of your iPhone.

If people can't hear you on phone or FaceTime calls

Open the Voice Memos app.
Tap the Record button , speak at the bottom of your phone, then stop the recording.
When you play back the memo, you should hear your voice clearly.
If you don't hear your voice clearly, contact Apple Support."

Take care.

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iPhone 7 speaker greyed out for calls

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