Calls with no sound then fail

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Level 1

10 points

Calls with no sound then fail

I have an IPhone 7 Plus in excellent condition. Never had any problems before. I try to make a call but i can’t hear it ringing and then it fails. If I try to answer one, I can’t hear anything and neither does the other person. I’ve tried using speaker phone and Bluetooth speaker with mic with same issue. I restart my phone and it works again for a little while but then it happens again. All other sounds on my phone work for media, (Games, movies, etc.) even when this problem is happening. what is wrong with my phone.

iPhone 7 Plus

Posted on Feb 5, 2021 3:30 PM

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Answer 1

judysings

Community Specialist

Feb 8, 2021 11:30 AM in response to Carmen-24

Thanks for posting in the Apple Support Communities Carmen,

We understand you're having some trouble making and receiving calls from your iPhone.

If you're seeing a message that says "Call failed", check to make sure you have a strong network signal. If you don't test using your iPhone in a different location where you do get a strong signal to see whether there's any change.

Checking to see whether you have the latest available carrier settings may help as well: Update your carrier settings on your iPhone or iPad

Cheers!

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Answer 2

jeremy_v

Community Specialist

Feb 9, 2021 6:37 AM in response to Carmen-24

Hi again Carmen-24,

Thanks for keeping us up to speed with the steps you've tried, and results you're getting. Moving forward, working with Apple Support who have the tools and resources to investigate and assist further would be recommended.

You can get help from them though the following link: contact Apple Support

Take care!

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Answer 3

Carmen-24 Author

Level 1

10 points

Feb 8, 2021 11:55 AM in response to judysings

This didn’t help. I even had my service reset my network and it worked again for a few minutes and then it happened again. Calls do go through now but still no sound. My daughter called me and It showed when I answered it but it kept ringing. Also I just realized that Siri can’t hear me either. I can use Siri with the home button without a problem but when I say “hey Siri” nothing happens

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Calls with no sound then fail

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