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The ipad died and now when we try to charge it it doesnt show charging nd only sows the apple screen then goes black. The ipad is not even 2 months old, what do I do?

They ipad died while the kids were playing a game. We plugged it in and now it only shows a apple logo then a black screen. What do I do?

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Feb 5, 2021 7:46 PM

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Posted on Feb 6, 2021 8:58 AM

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

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Question marked as Best reply

Feb 6, 2021 8:58 AM in response to mamaspice05

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

The ipad died and now when we try to charge it it doesnt show charging nd only sows the apple screen then goes black. The ipad is not even 2 months old, what do I do?

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