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phone wont go past apple loading screen

My iPhone XS won’t go past the Apple loading screen, I have connected to my Mac and have attempted to force restart and update but it gets half way through and says there is an error. I really don’t want to have to completely restore as my iPhone hasn’t backed up a years worth of photos between 2019-2020 and I don’t want to lose them all. Is there anyway I can save these photos to iCloud first? Or can I send to Apple to do this for me?

iPhone XS

Posted on Feb 6, 2021 3:22 AM

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Question marked as Best reply

Posted on Feb 6, 2021 4:34 AM

Hello,

Hmm, what is your update error? See this:

iOS update and restore errors - Apple Support

Perhaps you had an iCloud backup and didn't know it:

Locate backups of your iPhone, iPad, and iPod touch

Other useful link:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

Good luck.

1 reply

phone wont go past apple loading screen

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