My Apple ID or password is incorrect

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Level 1

7 points

My Apple ID or password is incorrect

Hello,

I have problems with my Apple ID or password in App Store. So I’ve had the same Apple ID for four years and I changed it a year ago. Now a month ago I got back the old Apple ID I had for four years. Now when I want to update any application on my phone it tells me that I have to type in the id and the password but whenever I type it is wrong. I have already changed my password, but it still says so. It's an iphone 12 that has already been updated to the latest version with that id.

Thank you.

iPhone 11

Posted on Feb 6, 2021 3:43 AM

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Answer 1

SravanKrA

Level 10

431,790 points

Feb 6, 2021 6:45 AM in response to _tp05

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Learn how to remove a device from a previous owner's account.

If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their apple ID.

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My Apple ID or password is incorrect

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