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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I just got iphone 12 when i try to use messenger, facebook of audible the phone says i must be connect to the internet, I AM, please advise how to fix this
Hello MalegreNJ.
Welcome to Apple Support Communities. We understand that you’re getting a message to connect to Internet although you’re connected. We’re happy to help.
Does it show you’re connected to Wi-Fi? Please go to Settings > Wi-Fi. Are you connected to VPN or other security software? If so, please disconnect it.
Please uninstall Messenger, Facebook, and Audible. Once uninstalled, please reset network settings. Go to Settings > General > Reset > Reset Network Settings. Are you still being prompted to connect to the Internet?
Let us know the results.
Take care.
Hello MalegreNJ.
Welcome to Apple Support Communities. We understand that you’re getting a message to connect to Internet although you’re connected. We’re happy to help.
Does it show you’re connected to Wi-Fi? Please go to Settings > Wi-Fi. Are you connected to VPN or other security software? If so, please disconnect it.
Please uninstall Messenger, Facebook, and Audible. Once uninstalled, please reset network settings. Go to Settings > General > Reset > Reset Network Settings. Are you still being prompted to connect to the Internet?
Let us know the results.
Take care.
thanks it was the vpn
Hi MalegreNJ.
We’re glad to hear this is resolved.
Take care.
I just got iphone 12 when i try to use messenger, facebook of audible the phone says i must be connect to the internet, I AM, please advise how to fix this
