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Level 1

4 points

I have m late moms iPad that I need to reset the Apple ID and password. Please help

Need to reset a iPad up that was my moms. And she’s no longer with us

Posted on Feb 6, 2021 8:52 AM

Top-ranking reply

Level 10

230,636 points

Posted on Feb 6, 2021 8:58 AM

If you do not have the Apple ID and password used for the device, you are going to have to request help from Apple. See this for instructions on what you will need to do. How to request access to a deceased family member's Apple accounts - Apple Support

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