I've contacted my carrier about my Sim Locked (Carrier Lock). They claim my phone is unlocked but yet I still get the Sim Lock message. They told me to contact Apple and Apple says to contact the carrier (Straight Talk). I've tried factory reset.

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I've contacted my carrier about my Sim Locked (Carrier Lock). They claim my phone is unlocked but yet I still get the Sim Lock message. They told me to contact Apple and Apple says to contact the carrier (Straight Talk). I've tried factory reset.

My Sim is locked (Carrier Lock). Carrier is Straight Talk and they say my phone should be unlocked so to contact Apple. Apple instructs me to contact the carrier. Can anyone suggest what I should do? I am unable to use another Sim card in the phone which I purchased on my own (not through a carrier's plan).

iPhone 6s

Posted on Feb 7, 2021 7:32 AM

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Answer 1

Top-ranking reply

lobsterghost1

Level 10

150,330 points

Feb 7, 2021 7:35 AM in response to JMCINT

Apple has nothing to do with sim cards or carrier locks. You need to elevate this within Straight Talk.

See this link about how to unlock a phone which is carrier locked --> How to unlock your iPhone for use with a different carrier - Apple Support

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Answer 2

Feb 7, 2021 7:44 AM in response to JMCINT

Your carrier is really Tracfone and Walmart is a reseller of their service.

Your device is unlocked and you can use it with any carrier you choose. But you need a new sim from that carrier.

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I've contacted my carrier about my Sim Locked (Carrier Lock). They claim my phone is unlocked but yet I still get the Sim Lock message. They told me to contact Apple and Apple says to contact the carrier (Straight Talk). I've tried factory reset.

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