Previous information on iPhone is gone

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Level 1

4 points

Previous information on iPhone is gone

I have an issue with my iPhone 11 pro, heres the problem to see what I mean,

all of my previous information on is all gone except for my phone number and this should not happen, I don’t if there anything fix it and get my information back, it also says I have update for iOS but this is what it says when I try update it

[Edited by Moderator]

Posted on Feb 7, 2021 10:16 AM

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Answer 1

Tesserax

Level 10

157,878 points

Feb 7, 2021 10:26 AM in response to job209

The phone is still locked to a particular cellular carrier. You will need to contact them to get them to remove the Carrier Lock that the message is telling you.

Ref: How to unlock your iPhone for use with a different carrier - Apple Support

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Answer 2

KiltedTim

Level 10

224,868 points

Feb 7, 2021 10:26 AM in response to job209

Um... no, we can't see what you're talking about. The screen shots you posted have nothing to do with updating iOS.

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Previous information on iPhone is gone

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