Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple id problem

Someone logged into my old iphone 5 and didnt log out, can i get the id out of the phone to put my own back in? Please help!! Thanks!🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

Posted on Feb 7, 2021 5:07 PM

Reply
Question marked as Best reply

Posted on Feb 7, 2021 5:13 PM

Can you get them to log off using the steps in the article below?


Turn off Activation Lock - Apple Support


If necessary, if  you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



2 replies
Question marked as Best reply

Feb 7, 2021 5:13 PM in response to Cstull73

Can you get them to log off using the steps in the article below?


Turn off Activation Lock - Apple Support


If necessary, if  you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



Feb 7, 2021 5:24 PM in response to Cstull73

Cstull73 Said:

"Apple id problem Someone logged into my old iphone 5 and didnt log out, can i get the id out of the phone to put my own back in? Please help!! Thanks!"

-------


They Need to Log Out:

Ask the seller to meet you back in-person. From there have them log out, then format it anew. Elsewise, it'd be useless to you. So, once they sign out, have them let you log into it. Also, if you have time, have them use this link, for Security & Privacy purposes on both sides (buyer and seller): What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple Support


Was this Purchased Online?:

If purchased off of a Web bite (i.e. ebay), then contact that site, and see if the seller can be held accountable, and if you can get your money back.


Learn from this:

Take this as a learning experience, knowing to always have the seller log out, prior to selling it to you; if they decide to dis-abide by those terms you've set forth, then do not proceed with the transaction.

Apple id problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.