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New iPad screen not working. Does not respond to any touch. Can’t even turn it off

My new iPad screen does not respond to touch. Can not log in or turn off

Posted on Feb 7, 2021 5:10 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 8, 2021 5:49 AM

Catherine-1951 wrote:

My new iPad screen does not respond to touch. Can not log in or turn off


If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

4 replies
Question marked as Top-ranking reply

Feb 8, 2021 5:49 AM in response to Catherine-1951

Catherine-1951 wrote:

My new iPad screen does not respond to touch. Can not log in or turn off


If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

New iPad screen not working. Does not respond to any touch. Can’t even turn it off

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