Audio description
I purchased the movie monster house as it had the AD symbol and we require the audio description however when the movie downloaded, and the movie played, there is no audio description. Any ideas why?
User profile for user:
CarlAVII
User level:
Community Specialist
Hi Buttacup11,
Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with turning on audio descriptions. We're happy to help.
On your iPhone you can turn the feature on with the help of the steps here: Turn on audio descriptions on your iPhone, iPad, or iPod touch
If you're still unable to hear the description, we recommend reporting the problem and requesting a refund with these steps: Request a refund for apps or content that you bought from Apple
Best!