My iPhone 6 keeps turning the mute button on while I'm using the phone (even hands free!).

What can I do to keep my phone from automatically muting while I'm using the phone. It mutes even when I'm using speaker and not touching the phone. This is an iPhone 6.

Posted on Feb 8, 2021 7:51 AM

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1 reply

jdo_apple

Community Specialist

Feb 10, 2021 8:26 AM in response to Kimwit

Hi Kimwit,

Thanks for using Apple Support Communities. We understand you're experiencing an issue with your device muting unexpectedly. We're happy to look into this with you.

If you haven't done so already, start with a restart of your device. See how here: Restart your iPhone

We also recommend checking out the steps in the following resource to help with speaker issues on the iPhone: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

Thanks.

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My iPhone 6 keeps turning the mute button on while I'm using the phone (even hands free!).

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