Britbox App Logged Itself Out; Now Can't Log In

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Level 1

12 points

Britbox App Logged Itself Out; Now Can't Log In

I own an Apple TV running tvOS 14.3.

I purchased a Britbox subscription through this Apple TV.

I see the subscription in the settings>user accounts>subscriptions. It is current. (I also looked at my iTunes account and it, too, says my account is current.)

On Saturday, Britbox logged itself out.

Now I can't figure out how to log back in. There is no iTunes option on the log in page.

I deleted and reinstalled the Britbox app but still can't see any log in page.

I can't go to the Britbox support page on their website since I signed up through Apple.

What should I do????

Apple TV HD, tvOS 14

Posted on Feb 8, 2021 11:01 AM

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Answer 1

nowax Author

Level 1

12 points

Feb 8, 2021 2:05 PM in response to vazandrew

As I stated in my post, "I purchased a Britbox subscription through this Apple TV."

I purchased it THROUGH Apple TV.

NOT through Britbox. So, no "I can't reach out to them" because I don't have an account with them, but with Apple.

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Answer 2

vazandrew

Level 8

40,372 points

Feb 8, 2021 2:18 PM in response to nowax

Yes, I read that. As I said, that simply means that you are being billed through Apple. However, you are still using the BritBox app and are subscribed to their service. Therefore, you would still be reaching out to them for any issues encountered with logging in through their app.

If you wanted to bypass that then you would subscribe through the Apple TV app, where that content is then hosted by Apple.

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Answer 3

vazandrew

Level 8

40,372 points

Feb 8, 2021 1:23 PM in response to nowax

If you are using the BritBox app then you are still using their service, just billed through your Apple account, and would need to reach out to them for any issues encountered.

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Britbox App Logged Itself Out; Now Can't Log In

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