songs not loading in itunes

Question

songs not loading in itunes

I subscribe to Apple Music. I use the app on my iphones (not always loading our music suggestions/play lists from apple etc) and on my computer while I work (Windows 10 through iTunes). The computer has had iTunes uninstalled and reinstalled. Shut down, booted back up, the standard "why is it not working". I can click on an album to stream (with no problems with my internet connectivity as everything else i do is working just fine) - and it will sit with a blue bar through the status bar of the song for upwards of 5 minutes sometimes before it decides if it wishes to play or not play. If i open the album, it shows the circle at the right side as it is trying to connect to it but it never does. I can't be the only one dealing with this and it is seriously making me reconsider my subscription. I only subscribed to apple music as we assumed it was simple to use - now after over a year it is proving to be extremely difficult all of a sudden. Any help? Photo of what it is doing is attached.

Windows, Windows 10

Posted on Feb 8, 2021 12:02 PM

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Answer 1

Top-ranking reply

miami580

Level 1

8 points

Apr 9, 2021 1:01 PM in response to miami580

Just to update my issue. The reason it's cylcing throug songs is becasue play next is selected. So that's really not the issue. What I have figured out is that Itunes will not play a song that is in the cloud. Double clicking the song just brings up the blue bar in the progress bar and nothing plays. Once I download the song I can play it.

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Answer 2

miami580

Level 1

8 points

Apr 10, 2021 5:25 PM in response to helpwithapplemusicstreaming

I'm in Florida. The issue seems to be specific to my main PC. I found a solution today. Don't know if it's permanent. I was also having trouble upgrading ITunes. I was getting an error message about not being able to reach the server. I ran Itunes as Adminstrator and the problem is gone. I am now able to stream, and I am able to update the software. I'm sure this is a band aid and something else is going on. But, it's working for now.

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Answer 3

turingtest2

Level 10

278,395 points

Feb 14, 2021 1:04 AM in response to helpwithapplemusicstreaming

Oddly I had a similar experience on my M1 MacBook Air yesterday. Downloaded tracks would play, but nothing else would stream or download. A reboot didn't fix it. A second complete shut down and then power up did, but I've no idea why,

tt2

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Answer 4

turingtest2

Level 10

278,395 points

Feb 9, 2021 6:35 AM in response to helpwithapplemusicstreaming

Do you have any VPN software or non-Microsoft security software? Have you tried rebooting your router?

tt2

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Answer 5

Feb 15, 2021 4:04 PM in response to turingtest2

Honestly it happened on my iPhone tonight using the Apple Music app! I’m planning to call them tomorrow

maybe it’s in the subscription...I had just Apple Music family plan but updated to Apple One about 3 weeks back...problems started after that switch.

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Answer 6

Apr 10, 2021 7:56 AM in response to miami580

Mine wouldn’t play songs in my library and others not in it (through the streaming subscription). Now it seems to be working ok, but every so often it starts up again and I just wait it out or I’ll grab my tablet and stream there instead. So far my tablet hasn’t been affected (only my windows PC thru iTunes and my 2 iPhones, but my Samsung tablet seems unaffected).

are you by chance in Canada on Rogers? I wonder if that is part of the problem. I have connectivity issues on my cell to my Rogers home wifi...starting to wonder if it’s all connected (as Rogers promos with Spotify...who knows)

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Answer 7

turingtest2

Level 10

278,395 points

Feb 15, 2021 4:18 PM in response to helpwithapplemusicstreaming

Could be. Certainly worth a call.

tt2

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Answer 8

Feb 9, 2021 6:58 AM in response to turingtest2

There is a VPN but it is never on (only to connect to the office to perform updates outside of working hours). Router has been rebooted. As for security software - i know there is something built in from the office - however i have no clue what it is (edit - it looks like they use microsoft defender). It just seemed odd that it only started happening late last week and had been working fine prior.

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Answer 9

Feb 12, 2021 8:01 AM in response to turingtest2

And now - a song i own and have in my library (and played via my library yesterday) won't stream - it is in a playlist created by apple - but since this EXACT song is part of my library should it not play without issues? Any my library is downloaded on this computer too...i'm so confused and frustrated by this :(

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Answer 10

bobduck

Level 1

8 points

Feb 13, 2021 10:29 PM in response to helpwithapplemusicstreaming

I am experiencing the exact same problem as the two of you. And it just started a couple of days ago.

So, now I am wondering if there is some weird commonality among the three of us that is causing the problem.

So:

I have Norton 360 installed.

I am in Toronto Canada and Rogers is my ISP.

My computer is a Dell Inspiron 27 7775 All-in-One

Any commonality there?

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Answer 11

Feb 14, 2021 5:49 AM in response to bobduck

This happens on both my desktop(Dell XPS 8500) and laptop (Asus Zenbook , both windows 10 devices.

Rogers is also my ISP.

I've contacted Apple support, went through 3 techs, and 2 hours of troubleshooting and they couldn't figure it out. They escalated it to their "engineering" team and there's a callback scheduled for today.

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Answer 12

Feb 16, 2021 8:11 AM in response to turingtest2

I spoke with them this morning and the tech ran through everything. Still no resolution but they will call me back on Thursday to work with me to try and figure it out. They took screen videos and said it is definitely odd. Will keep all in the loop on what the resolution is.

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Answer 13

bobduck

Level 1

8 points

Feb 19, 2021 12:45 PM in response to helpwithapplemusicstreaming

Hi....

I'm wondering if you have any updates to share? I am still experiencing the same problems as you.

Question: it's a long shot but I am wondering whether your ISP is Rogers in Canada? I am looking for commonalities among those that have reported the problem.

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Answer 14

Feb 19, 2021 3:35 PM in response to bobduck

Unfortunately they have not figured it out yet. The tech said he will reach out when they advise him.

I am also on Rogers. But my spouse has the same issue on his mobile phone even when on his data service (which is Telus).

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Answer 15

Feb 22, 2021 8:28 AM in response to helpwithapplemusicstreaming

Magically my issues seem resolved. I never got a call back from apple - they said they tried but my line was busy (which I find funny as it’s never used for phone calls lol), and I scheduled a new call back for today and they again missed the call time. But today it’s working fine. I’ll keep an eye on it but has anyone mysteriously stopped having issues? From what I have seen in this thread it appears we all have some sort of Rogers connection...

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songs not loading in itunes

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